Portal Games apologies

Portal Games would like to officially apologize for any delays, unanswered e-mails and inconveniences that may have happened recently to our fans and customers.

We would like to address couple of issues, that had been taking place this summer. It was a busy time for our company. We had our biggest shipping yet, 3000 boxes of First Martians pre-order edition. You may have seen that in couple of videos, those corridors stacked up with dark orange boxes. At the same time we have launched a free shipping campaign, which quickly blew way over our expectations, for which we are grateful. We have sold more than 1000 promo items and send them to you for free.

On top of that, it was a vacation period here in our offices. Many employees were on well earned holidays. At the same time we had hiring new people and training them. Then there was GenCon, a big and important event for us. Not to mention our other, day to day responsibilities. Of course we are not mentioning all those thing to make an excuse. All of those things needed to be done – it’s just that we screwed up some of it. For that we are truly, deeply sorry. And looking into the future, we are probably going to do all of those thing again and even more, as our team expands – but next time we will do them better, as we have learned much and progressed far.

There really aren’t many things that need to go wrong, when you manage a couple of big projects, to see the whole thing shake a little bit. The most important problem, e-mail server malfunction was already fixed. As of today, we have sent all those promos with free shipping. Complaints, missing parts and orders are being dealt with on a regular basis. We hope, that we are able to maintain your confidence in us and that we can all focus on most important thing of all – playing board games that we all love.